Returns and Refunds Policy

We want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds for different types of products and services.

General Return Policy

We accept returns within the timeframes specified below, provided items meet our return conditions. Please read the specific policies for your product type below.

How to Request a Return

1. Contact our customer service team through our website
2. Provide your order number and reason for return
3. Follow the return instructions provided
4. Ship the item back using the method specified

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that your bank or credit card company may take additional time to process the refund.

Contact Us

If you have questions about returns or refunds, please contact our customer service team.

Event Tickets

General Policy

Event tickets are generally non-refundable. Please ensure you can attend before purchasing. Night Market tickets are the only refundable tickets to be determined on a case by case basis.

Cancelled Events

If an event is cancelled by the organizer, you will receive a full refund within 7-10 business days.

Postponed Events

For postponed events, your tickets will remain valid for the rescheduled date. If you cannot attend the new date, please contact us within 7 days of the announcement for refund options.

Ticket Transfers

Tickets may be transferred to another person. Please contact us to update the attendee information.

Lost Tickets

Digital tickets can be resent to your email. Contact us if you need your tickets reissued.